Terms & Conditions
These terms and conditions displayed here represent the exclusive, complete, and final agreement between you (the player) and Jokerstar. These terms also supersede and merge all prior agreements, representations, and understandings between you (the player) and Jokerstar with regards to participating in any gaming activities whatsoever at the casino.
Any and all terms mentioned here apply to Jokerstar and you obtain no rights, by using the website and the materials contained therein, to such term, nor any other terms, text, graphics, methodologies or concepts.
All players shall hold Jokerstar, its employees, directors, officers, distributors, licensees, affiliates, subsidiaries, advertising, promotion, media partners and agents completely harmless, and shall fully indemnify the same entities from any and all costs, expenses, liabilities, and damages whatsoever that may arise as a result of:
- The player's entry to the website, its use, or reuse of the websiteThe player's participation in the games and any gaming activitiesThe player's entry, use, or reuse of the casinos' serverThe player's acceptance of any prizes/winningsThe player's use of any materials on the website
1. General
1.1. Jokerstar's original Terms and Conditions are published in English, and may be published in other international languages for informational purposes and for easy access by players. The English will always remain the binding version, and if any discrepancies between the English and non-English version of these terms and conditions occur, the English version will always take precedence.
1.2. Jokerstar, its affiliates and partners, are not financial institutions and therefore they do not extend any form of credit to players. Any and all real money bets at the casino must be placed by the player with their own money or bonus money where applicable.
1.3. Jokerstar reserves the right, in its sole discretion and without prior notice to players, to add or remove activities, promotions, or games to the casino at any time.
1.4. Jokerstar provides first-class customer support and service, and this includes provision for responsible gambling. Jokerstar's responsible gambling policies have been created to protect all players, and all possible measures will be taken to do so. However, Jokerstar accepts no responsibility or liability whatsoever if any player willingly gambles at the casino and/or seeks the use of the website with the deliberate intent of bypassing the measures implemented, and/or if Jokerstar is unable to enforce the policy due to circumstances outside of Jokerstar's reasonable control and feasible scope.
1.5. Jokerstar will not be held liable for any and all computer or internet malfunctions/glitches, nor attempts by the player to play at the casino with methods, means or ways not intended by the casino.
1.6. Jokerstar casino is not a financial institution in any way, shape, or form, and therefore does not pay interest on deposited funds.
1.7. Upon opening an account at Jokerstar casino, the player automatically agrees to receive correspondence from Jokerstar. Players are able and welcome to unsubscribe at any time by clicking on the unsubscribe link or by contacting a support agent.
1.8. By playing at, and accepting any prizes and/or winnings from Jokerstar, the player fully consents to the use of their name on advertising and promotional materials without additional compensation, except where it is prohibited by law. While the casino protects all personal and financial data received from players, Jokerstar reserves the right to use the Player's first name and first initial of the surname in any casino promotional materials regarding promotion results.
2. Accounts
It is always the player's responsibility to maintain and consequently update their account details and provide the latest, and most correct details to Jokerstar. The player shall contact the casino at their soonest convenience if any of their personal information and/or contact details change from what was supplied at the time of the player's registration.
The player will not hold the casino, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, or agents liable for any damages resulting from the player providing incorrect personal or contact details, for example, requesting a withdrawal or account closure.
The player is solely responsible for keeping their account number and password information secure and confidential. Jokerstar shall not be required to maintain usernames or passwords if the player misplaces, forgets, loses, or is otherwise unable to enter the casino due to anything other than an error of Jokerstar.
The player shall not allow any other person or third party including, and without limitation, any minor, to use or reuse the player's account, access and/or use play any games, accept any prizes/winnings, or use any information or materials from the website.
As a player at Jokerstar, it is agreed that the player is not permitted to make an inter-account transfer to other accounts that are not registered in the player's name.
Jokerstar strictly prohibits accounts to be acquired, sold, or transferred from one Jokerstar player to another in any way whatsoever.
2.1. Account Cancellation
Jokerstar reserves the right to cancel/close an account for any reason whatsoever at any time and without prior notice to the player. Players with accounts containing un-played funds will have their funds credited to the player's credit card or alternative payment method.
Under the following circumstances, Jokerstar reserves the right, in its total and sole discretion, to lock any accounts, void any winnings and confiscate any account balance in the player's casino account:
2.1.1. If the player provides incorrect or misleading registration information;
2.1.2. If the name on the credit card or any other banking method used by the player to fund their account does not match the casino player account;
2.1.3. If the player has more than one active account at Jokerstar;
2.1.4. If the player cashes in on a casino bonus or promotion before fulfilling the requirements of that particular promotion;
2.1.5. If the player has 'charged back' any of the purchases made with their credit card or any other purchase/banking method;
2.1.6. If the player is under the legal age allowed by the casino (18 or over) – only players who are legally permitted by their country or jurisdiction can participate in online gambling. Jokerstar will not be held liable under any circumstances for legalities implemented by any player's specific jurisdiction.
2.1.7. If the player has permitted (intentionally or unintentionally) someone else to play on his/her casino account;
2.1.8. If the player has not played at the casino as an individual and for personal entertainment only (i.e. the player has played in a professional sense or in collaboration with any other player or players as part of a club, group, etc.);
2.1.9. If players are found to be linked or connected to each other via software, digital equipment, hardware, financial accounts and/or suspicious trends;
2.1.10. If the player is found to be cheating or if it is determined by Jokerstar that the player has made use of, or employed, a system (including machines, computers, software or other automated systems) designed specifically to defeat the casino;
2.1.11. If Jokerstar becomes aware that the player has been involved in any of the acts as mentioned above in 2.1.1. and 2.1.10. at any other casino.
2.1.12. Jokerstar reserves the right to close, or refuse the registration of real accounts from certain countries.
2.1.13. Jokerstar does not accept players from the following countries: Belgium, Cyprus, Czech Republic, Denmark, Estonia, France (France Metropolitan, French Guiana, French Polynesia, French South Territories), Hungary, Italy (Vatican City), India, Ireland, Netherlands, Philippines, Portugal, Romania, Slovakia, Spain, South Africa, Sweden, the United Kingdom, and the United States of America.
2.2. Account Closure Procedure
2.2.1. Players can have their accounts closed at any time. In order to expedite the process, players are requested to contact player support.
2.2.2. When a request is received from a player to close their account, the balance in the player's account is made available to the player to cash in. Standard-procedure cash-in documents will be requested and wagering terms and conditions will still apply.
3. Eligibility
3.1. To play at Jokerstar casino, Players must be at least 18 years of age, or older as required by laws that apply within the player's jurisdiction (i.e. legal age). Upon opening an account, every player will be required to provide documentation proving their age.
3.2. Jokerstar reserves the right to request documentation proving the age of players at any time, and without notification, to ensure the exclusion of minors from the casino.
3.3. All players acknowledge that they understand that the casino games provided are for entertainment purposes only and are utilised at the player's sole decision. The player acknowledges that they understand that no purchase/deposit is necessary or required to join the casino and play the games.
3.4. The activities and games are open only to residents of those jurisdictions where such participation is legal and not prohibited. Players acknowledge that it is their responsibility to understand laws in their jurisdiction, which may prohibit the use of gaming services.
3.5. Software (game) providers may restrict certain jurisdictions and territories from playing their casino games.
3.6. Players shall not allow any play on their accounts by any other person/s or third party including, and without limitation, any minor.
3.7. At Jokerstar, the player is able to play games without depositing or wagering real money (i.e. free play).
3.8. All employees of Jokerstar including directors or officers, licensees, distributors, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, service providers, other affiliated companies, and members of the immediate families of all parties mentioned are strictly prohibited from playing at the casino.
4. Deposits/Cash Outs & Winnings
4.1. Any deposit made into a player's account will be taken by the casino as an indication that the player intends to wager and play at the casino. If a player fails to bet the value of their deposit, the player may be allowed, at the sole discretion of the casino, to withdraw said funds, subject to a minimum processing fee of 10% of the amount to be withdrawn. If these circumstances should arise, the casino reserves the right to remove the processing fee at any time, without prior notification to the player.
4.2. The minimum deposit value is $/€20 to receive any bonuses or Free Spins.
4.3. Players may choose to play in any of the following currencies: CAD, EUR, AUD, and NZD.
4.4. Players must take their geographic territory into account when choosing a currency in which to play.
4.5. In the event of a hardware/software error or malfunction, Jokerstar reserves the right to void any winnings that occur from said error or malfunction. In the event of a software system malfunction, all bets are void.
4.6. Jokerstar reserves the right to close the accounts of Players found abusing such errors/malfunctions, and any deposits and/or winnings could be forfeited.
4.7. Players can withdraw (cash-out) their winnings at a sum limited to 10,000 per week, in the players' currency. The remaining amount will be placed back in the player's account until such time that they are eligible for a further withdrawal.
4.8. Due to the intermediary bank that operates as a bridge between our processor and the player’s bank, charges of $35 apply for any withdrawal made through Bank Transfer. These international Wire Fees are charged by the intermediary bank that coordinates with beneficiary banks (being the player’s bank) to facilitate international fund transfers and transaction settlements and NOT by our casino.
4.9. A sign-up or Welcome Offer Bonus refers to the casinos advertised 'sign up' or 'welcome bonus' offers. Where a player has claimed the first [1st], second [2nd] or third [3rd] Welcome Offer Bonus and have then met wagering requirements and won, players will be limited to cashing out a maximum amount of $5000 or 6X the value of the first three [3] Welcome Offer Deposits, whichever is larger, with any remaining balance being forfeited.
4.10. In the interest of fair gaming, game play will be reviewed for any irregular/erratic playing patterns before a withdrawal will be processed. Even money, zero, low margin bets or hedge betting shall all be considered irregular gaming for bonus play-through requirement purposes.
4.11. Cash-outs requested during working days (Monday to Friday) will be subjected to a minimum 24-Hour pending period (during this period, players can reverse their Cash-outs back into their Casino account). All pending Cash-outs will be processed after the pending period has elapsed provided all requirements are met. Cash-outs requested on weekends will be processed the following day. Cash-out timeframes are dependent on the verification status of the customer. These circumstances can affect the approval times of the cash-out process.
4.12. As part of our licensing requirements, we must collect documented evidence of:
- A government-issued identification document (passport, identity card, driver’s license).Proof of address (a recent utility bill not older than three months).Copies of your registered credit cards if applicable. (Ensure that the CVV/CVC numbers on the back of your card(s) as well as the middle eight digits on the front of the card are blocked out).
Required verification documents may be submitted via one of the following channels:
Emailed to [email protected]
OR
Upload - Simply go to "My Account", click on "KYC" and upload the necessary documents.
4.13. All requested verification documentation must be received before the cash-out pending period has lapsed. If the player fails to submit all requested documents, the cash-out will be returned to your casino account.
5. Cash-Outs
5.1. All cash-outs are subject to an audit by Jokerstar before being processed.
5.2. The player is responsible for providing Jokerstar with the following to initiate an audit:
Copy of valid proof of identity (that exactly matches the registration details of the casino account);
A recent utility bill not older than three months that reflects the player's name and address details;
Copies of the front and back of all registered credit cards at the casino. Players can upload screenshots, pictures, and PDF documents provided they are not out of focus and the four corners of the documents are visible.
If the player fails to provide the necessary documentation after it has been requested, or if the player submits fraudulent documentation, the player's casino account will be locked and all winnings and/or cash-out will be voided, and/or any cash-outs will be returned to the player's casino account.
5.3. The minimum cash-out amount is $50, and any amounts less than $50 will be credited back to the player's casino account.
5.4. All cash-outs are also subject to the player completing the wagering requirements. Players must wager 40x before being allowed to cash-in or as stipulated in a promotion's terms and conditions.
5.5. Players are not permitted to make a cash-out when there is a positive bonus balance in the casino account.
5.6. Jokerstar reserves the right to confiscate winnings if a player has self-excluded themselves from gambling at other casinos due to gambling addiction and/or financial difficulty.
5.7. All cash-outs are subject to a pending period. Refer to the section labelled 'Deposits/Cash Outs & Winnings' for more information.
5.8. All points relating to cash-outs are subject to the casino management's discretion at all times.
6. Promotions
6.1. Any and all promotions, giveaways, or specials as offered by the casino does not automatically include any additional costs such as taxes, registrations, licensing, insurance, postage or delivery unless specifically stipulated within the promotion terms and conditions.
6.2. The player receiving winnings/prizes is solely responsible for any additional costs, including but not limited to taxes, delivery costs, and all costs mentioned above.
6.3. The player is solely responsible for familiarising themselves with the standard casino terms and conditions, promotional terms, as well as the specific terms related to limited-time offers, once-off promotions, special promotions, etc. Promotional Terms are found here.
7. Privacy & Disputes
7.1. Jokerstar respects all players’ rights to privacy. Jokerstar will not disclose or share any sensitive information about a player.
7.2. All your transactions are digitally encrypted using cutting edge SSL and TLS technology. These protocols use encryption algorithms to ensure the data sent between you and the casino are kept private and secure.
7.3. Any and all information supplied by the player is kept confidential and is only accessed by personnel that are authorised and controlled by the casino. Jokerstar will keep all documentation received as well as personal account information relating to the player, confidential, secure, and safe.
7.4. Any personal identification documents supplied by the player is for the sole purpose of Jokerstar correctly identifying the player who registered the casino account, and also for determining the legitimacy of account registrations and activity, and as needed for cash-ins.
7.5. Jokerstar may forward or disclose any such documentation or personal information on the following grounds:
When required by law to appropriate authorities for the prevention and detection of crime, or
As needed for other duly authorised purpose of any public authority, or pursuant to the order of any competent court
As needed, Jokerstar may also forward relevant documentation as proof of identity and/or convey personal and account information to a third party for use in the recovery of any sums owed to Jokerstar by the player.
7.6. If any disputes arise with regard to any outcome in any game, all complaints must be submitted by the player in writing to Jokerstar within fourteen (14) days.
7.7. In the event of a discrepancy arising between the result showing on the casino software and the casino's server software, the result showing on the casino's server software shall be the official and governing result of the casino.
7.8. If a complaint is not resolved to the player's satisfaction, they have the right to send the complaint to [email protected]. It will be reviewed and responded to within 48 hours.
8. Suspension, Cancellation, Supported Devices, and Refresh Policies
8.1. Suspension
Games may be temporarily suspended due to maintenance, updates, or any other reason. Once the game has been suspended, all game play will be treated as refreshed.
8.2. Cancellation
8.2.1. If a game is cancelled or discontinued for whatever reason, Jokerstar, where possible, will provide a date and time for when the game will no longer be available. On the specified date, the game will be removed and players will not be able to start a new game session.
8.2.2. Games may be removed by Jokerstar without notice in the event of a technical malfunction, a legal requirement, or any other reason that requires immediate action.
8.3. Supported Devices
Please note that, because game providers make use of the most up-to-date technological software, certain games may not be supported on devices that are running on old operating systems.
8.4. Refresh
Refresh displays the result of the last game/round played when the player returns to that game.
Refresh does the following if the player is disconnected from the casino server or internet:
8.4.1. If the player experiences a disruption of connectivity before the results of the last game/round are displayed, then the amount won or lost, the credit balance, and the final game state is displayed when the player returns to the game.
8.4.2. If the player's computer is disconnected while a game is in progress, and they can still interact with the game, the player is able to complete that game when they return to it.
8.4.3. In the event of a player's game being interrupted for whatever reason, there is an indefinite time frame to return to the game and refresh.
8.4.4. If the player's request to play a new game/round does not reach the casino server before the player loses connectivity, the result of the previous game is displayed when they return to the game.
8.4.5. The player has the opportunity and means to investigate the results of game play where an interruption was caused by a system failure. The player can also investigate all transactions (wagers) within a game session. Simply contact customer support.
9 Money Laundering
9.1. Certain jurisdictions adhere to strict laws regarding money laundering that might obligate us to report you to authorities if we suspect, or have reason to suspect, that your casino activity may:
- Involve funds derived from illegal activities.Intend to hide funds derived from illegal activities.Intend to use the Casino to facilitate criminal activity.
9.2. The Casino complies with regional laws, regulations, and guidelines for the prevention of money laundering, and the funding of terrorism through illegal financial activities. Should the Casino suspect illegal activities are taking place, the following set of actions may be taken:
- Investigate any transactions made in order to prevent money laundering, and all other illegal activity.Immediately suspend, block, or terminate your account at the Casino.A suspicious transaction report will be made by the Casino, and submitted to the necessary Authorities without prior notice to you.Withhold or void all current funds in the relevant account.Cancel and refuse registration at any other Casinos with which this casino is associated.Make available any relevant information about you to a group database which records such activities.
9.3. In order to assist in the prevention of money being laundered at the Casino:
- No cash shall be accepted at the Casino.No large and/or exceptional withdrawals shall be authorized unless the following documentation is submitted:\tMost recent bank statement for the bank account from which your bets have been paid.A copy of your identity document.A copy of a utility bill no older than 3 months, clearly reflecting your address and name.
9.4. You authorize the Casino to undertake checks, as we may be required by ourselves, or as required by third parties, to confirm your age, identity, and contact details in order to prevent money laundering. If you do not, or cannot, provide us with such information, or such information is not deemed satisfactory by the Casino, your account might be locked or restricted, as per the points above, until such information is received.
10. Abuse
Fraud /Chargebacks:
10.1. Jokerstar reserves the right to withhold funds in all circumstances regarding fraud, chargeback issues, and possible abuse. Only if these issues are resolved to the casino's satisfaction will a balance in a player's account be refunded.
10.2. Any and all materials of the casino (whether electronically obtained or by other means) are automatically void if:
- Counterfeited, mutilated, forged, altered or tampered with in any wayIf illegible, mechanically or electronically reproducedObtained outside authorised legitimate channelsIf they contain printing, production, typographical, mechanical, electronic errors or any other faults
10.3. Liability for materials of the casino containing any error is limited to replacement of the same materials.
10.4. Any criminal activities or suspicious doings will be reported by Jokerstar.
Last Updated On 08/02/2021
- No cash shall be accepted at the Casino.No large and/or exceptional withdrawals shall be authorized unless the following documentation is submitted:\tMost recent bank statement for the bank account from which your bets have been paid.A copy of your identity document.A copy of a utility bill no older than 3 months, clearly reflecting your address and name.
- Investigate any transactions made in order to prevent money laundering, and all other illegal activity.Immediately suspend, block, or terminate your account at the Casino.A suspicious transaction report will be made by the Casino, and submitted to the necessary Authorities without prior notice to you.Withhold or void all current funds in the relevant account.Cancel and refuse registration at any other Casinos with which this casino is associated.Make available any relevant information about you to a group database which records such activities.
- Involve funds derived from illegal activities.Intend to hide funds derived from illegal activities.Intend to use the Casino to facilitate criminal activity.
- A government-issued identification document (passport, identity card, driver’s license).Proof of address (a recent utility bill not older than three months).Copies of your registered credit cards if applicable. (Ensure that the CVV/CVC numbers on the back of your card(s) as well as the middle eight digits on the front of the card are blocked out).